When we spend money at a service, a product, or an establishment, we have a baseline expectation on how we are treated as a customer.
However, we have certain experiences with companies that just blew us away. Swept us off our feet. Made us give 10 stars on a 5-star scale. And this is better than whirlwind romance, it’s lifetime customer loyalty brewing.
In this podcast episode, I hung out with Alex Booth, CEO and Founder of Huckleberry Consulting, a Customer Success Consulting firm, to discuss our favorite stories of exceptional customer experiences.
Check out a few well-loved brands that you know about, and check out new ones that are ready to delight you.
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Alex Booth is the Founder of Huckleberry Consulting, a customer success consulting firm that helps fast-growth online businesses grow through better retention, loyalty, improved CS metrics, and customer-focused affiliate programs.
He also co-owns GetCSM.com, a high level Customer Success/ Client Success Recruitment firm that serves clients all over the world. GetCSM gives you access to talented CSMs for as low as $17/ an hour, fully managed and certified.
Check out Alex’s best work on his Linkedin.
Or visit his website and CLAIM a free consult for how to make more money with your clients through improved customer success.
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