When we spend money at a service, a product, or an establishment, we have a baseline expectation on how we are treated as a customer.
However, we have certain experiences with companies that just blew us away. Swept us off our feet. Made us give 10 stars on a 5-star scale. And this is better than whirlwind romance, it’s lifetime customer loyalty brewing.
In this podcast episode, I hung out with Alex Booth, CEO and Founder of Huckleberry Consulting, a Customer Success Consulting firm, to discuss our favorite stories of exceptional customer experiences.
Check out a few well-loved brands that you know about, and check out new ones that are ready to delight you.
***
Alex Booth is the Founder of Huckleberry Consulting, a customer success consulting firm that helps fast-growth online businesses grow through better retention, loyalty, improved CS metrics, and customer-focused affiliate programs.
He also co-owns GetCSM.com, a high level Customer Success/ Client Success Recruitment firm that serves clients all over the world. GetCSM gives you access to talented CSMs for as low as $17/ an hour, fully managed and certified.
Check out Alex’s best work on his Linkedin.
Or visit his website and CLAIM a free consult for how to make more money with your clients through improved customer success.
Today, I’m sharing all the unexpected lessons I learned from joining my first-ever golf tournament—with my husband. If you’ve ever thought about working with...
Let’s be real: the economy isn’t exactly throwing us a party right now. Groceries are up, essentials are feeling like luxuries, and even the...
Let two very different flavors of "alpha women" delight you in this meaningful chat about what it really means to live with, work with,...